Shipping & Returns

Shipping conditions:

To ensure that you receive your goods fresh and without long storage times in the shipping service provider's depot, we ship your order from Monday to Friday, and in the warmer months only from Monday to Thursday. This means that you are 99% guaranteed to receive your order in the same week.

We do not have a minimum order value.

We always ship throughout Germany with DPD or DHL. To ensure proper delivery, please ensure that your address details are correct and complete! You can track your package using the tracking number we provide. You can also contact DPD or DHL here and do your part to ensure that the package can be delivered (leave it there, choose a neighbor, choose a parcel shop, change the delivery day...). This would be your contribution to avoiding unnecessary returns and protecting the environment! Thank you for your support!

If your package should be delivered to a Packstation / Parcel Shop, please indicate this as an additional comment when ordering!

The shipping costs per order within Germany are €5.95. The shipping costs include VAT.

We now also offer shipping to Austria, Belgium, France, Denmark, Greece, Luxembourg, Poland, Lithuania, Estonia and the Netherlands. Shipping costs including VAT are:

Unless a different deadline is specified in the respective offer, the goods will be delivered within 2 - 8 working days after conclusion of the contract and receipt of payment. Please note that no deliveries are made on Sundays and public holidays. Please also note that longer delivery times may be possible due to Corona!

90% of our items are in stock. You will usually be shown an unavailability! If individual items are still out of stock, we will contact you! If the unavailable item has a product value of at least €39.99, we will deliver the missing item free of charge when it becomes available again, otherwise we will refund you the purchase price for this product!

return shipment

Please send returns to KSS Pet UG (limited liability), Fritz-Geiges-Straße 18, 79117 Freiburg i. Br., fill out the cancellation form beforehand and send it to us at info@snack4pet.com

For further questions please contact us at info@snack4pet.com.